Dreamforce 2024 Day 2: Key Announcements
As Day 2 of Dreamforce unfolds, the atmosphere is electric with anticipation and enthusiasm. This annual gathering of innovators, thought leaders and tech enthusiasts has transformed the Moscone Center into a bustling hub of creativity and collaboration. Attendees are immersing themselves in a wealth of sessions, each designed to spark inspiration and foster meaningful connections. From the moment the doors opened, the energy has been contagious. Participants are diving headfirst into a diverse array of topics, from groundbreaking product launches to discussions on the future of AI and customer engagement. The excitement is palpable as industry experts share their insights, and attendees engage in thought-provoking conversations that challenge conventional thinking. With so much happening, it’s a perfect time to highlight some of the major announcements; Salesforce Learning Center Salesforce revealed plans to open a new AI learning center at its San Francisco headquarters in 2025. This center will offer in-person community training courses, empowering users to harness the full potential of AI in their businesses. Innovating with Agentforce Salesforce also showcased its commitment to innovation with a platform keynote focused on building and governing custom AI apps and agents using low-code tools. This session highlighted the capabilities of Agentforce, making it easier than ever for businesses to create tailored AI solutions that drive efficiency and engagement. AI-Powered Radio Station Music artist Will.i.am announced the launch of his AI-powered radio station, highlighting how AI can change the way we listen to music. He talked about using AI to create personalized playlists, improve listener engagement, and provide unique insights into music trends. A Night of Music for a Cause The day wrapped up on a high note with performances by Pink and the rock band Imagine Dragons as a charity concert benefiting UCSF Benioff Children\’s Hospitals. The energy in the room was electric as attendees came together for a great cause, enjoying music while supporting a vital community resource. With the launch of Agentforce at Dreamforce, key discussions followed. Concern about the risk of employees using personal AI tools at work, and on how AI might impact entry-level jobs. To this the team said, While automation is a concern, younger workers view AI as a tool to increase productivity. Salesforce has been investing in education to prepare for these changes, ensuring that while some roles may shift, new opportunities will emerge as the job market evolves. Reassuring that AI agents will assist humans, not replace them. As Day 2 wrapped up, the buzz at Dreamforce is still going strong. With big announcements, exciting performances, and meaningful discussions, the future of AI and customer engagement looks promising. Stay tuned for more highlights from Dreamforce! Poornima GConnecting businesses with top SaaS and CRM solutions through engaging content All Posts
Dreamforce 2024 Day 1: Key Announcements
The energy at Dreamforce 2024 is off the charts! If you thought Dreamforce 2023 was groundbreaking with its AI focus, you’re in for a treat this year. The major announcement is set to redefine everything we thought we knew about AI. As trailblazers embark on this new chapter: One thing is clear, Salesforce is leading the charge in defining the next wave of technological advancement. Building on last year’s remarkable advancements in AI, this year’s launch of Agentforce, a suite of AI agents that does all the heavy lifting in sales, marketing, and service, to power moves with NVIDIA, this year it’s all about pushing the boundaries of what’s possible. With 45000 trailblazers eagerly waiting to witness the next innovation of Salesforce at the Moscone Centre, the excitement was sky-high. Then, stepping onto the stage was our first speaker Lynne Zaledonis, EVP for partner and customer success at Salesforce, ready to welcome the attendees. Then, the moment everyone had been waiting for arrived, Marc Benioff, the maestro behind Salesforce, took the stage. Marc’s entrance was the perfect prelude to the groundbreaking announcements to come. He begins by saying, “This Dreamforce is really like no other Dreamforce we’ve ever had. This is about humans and robots driving customer success together.” Third Wave Of AI: Agentforce As AI took center stage in recent years, Salesforce kicked off with Einstein, bringing predictive AI into the spotlight. Acknowledging that Copilot world had its ups and downs, he stated, “We don’t see how this Copilot world is going to get us the better business results we’ve been looking for.” Salesforce is now set to change the game. By launching Agentforce, autonomous AI agents built to automate tasks across sales, marketing, and service, we have stepped into the third wave of AI he says. They’ve combined all their Customer 360 apps into one platform, creating the most accurate AI system ever. This new approach integrates chatbots and copilots, with plans to expand further. It’s a complete, all-rounder solution that’s both automated and easy to use. New Data Cloud features Salesforce is rolling out new features for its Data Cloud to significantly enhance the capabilities of its AI agents. These updates include advanced data lakes for managing extensive information, support unstructured data like audio and video, add 50 new connectors, and include a low latency data layer for quicker responses from AI agents. Salesforce expects these enhancements to help its AI agents manage complex tasks, offer personalized interactions, and ultimately increase sales and customer satisfaction. Keynote with Jensen Huang from NVIDIA Jensen Huang’s keynote at Dreamforce spotlighted the impactful collaboration between NVIDIA and Salesforce. By integrating NVIDIA’s advanced GPU technology with Salesforce’s Einstein AI, both companies have achieved significant advancements. For Salesforce, this partnership has enhanced Einstein’s processing power, enabling faster and more accurate AI-driven insights and interactions. For NVIDIA, the collaboration has demonstrated the effectiveness of their technology in real-world applications, showcasing their GPUs’ role in powering cutting-edge AI solutions. This synergy has driven innovation, improved performance, and showcased the strengths of both companies in advancing AI capabilities. AI-Powered Partnership At Dreamforce 2024, Salesforce announced key partnerships with Google and IBM to enhance AI capabilities within business workflows. As Dreamforce 2024 Day 1 wraps up, it’s clear that Salesforce and its partners are not just setting new standards, they’re redefining the future of AI. From Marc Benioff’s exciting keynote to partnerships with NVIDIA, Google, and IBM, these collaborations prove that Salesforce is not just pushing the limits of AI; they’re smashing through them, making the future of work smarter and faster than ever before. We’ll be back with all the latest and greatest from Dreamforce! Stick around as we dive into Day 2 in our upcoming blog. Poornima GConnecting businesses with top SaaS and CRM solutions through engaging content All Posts
