Whitepaper
7 Ways to Optimize Customer Service with Agentforce and Salesforce Document Management
Agentforce has been making waves since the time it was announced as an AI companion for all Salesforce users. It comes with immense benefits, particularly for customer service agents who rely on accurate documents and queries to improve customer satisfaction.
Almost every business using Salesforce to manage customer service documents faces growing challenges in managing vast customer interactions and case records. Manually they can be searched and retrieved till only a point. For better results, automation needs to enter the picture.
But how would Agentforce access your files and documents related to customers if they reside outside of Salesforce? And if they don’t, how would Agentforce make sense of it all if the files are scattered across various sources and storage options?
No matter where your data is, XfilesPro consolidates all of it within a single repository while keeping it easily accessible within Salesforce so your AI agent can quickly make use of it. Get this whitepaper to know how customer service can reach a new height when you combine the power of Agentforce with the capabilities of file management using XfilesPro for Salesforce.
